Terms and Conditions for Cleaners Battersea
These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Battersea and apply to all domestic and commercial bookings, unless otherwise agreed in writing. By making a booking, the customer confirms that they have read, understood, and accepted these terms. References to we, us, and our mean the service provider, while you and your refer to the customer receiving the service. These terms are intended to be clear, fair, and practical, and they are designed to govern the relationship between the customer and the Battersea cleaners delivering the service.
We provide cleaning services in accordance with the description agreed at the time of booking. The scope of work, schedule, duration, and any special instructions should be confirmed in advance to avoid misunderstanding. Where a customer requests additional tasks outside the agreed service, we may accept, decline, or revise the booking price depending on the work involved. Any variation agreed after booking becomes part of the contract between the parties.
These terms are written for general use and are intended as a legal page rather than a promotional document. They do not form a guide, how-to article, or service recommendation. Instead, they define rights and responsibilities relating to the use of our cleaning service, including booking, payment, cancellation, liability, waste handling, and governing law. If any clause is found to be unenforceable, the remainder of the terms will continue to apply.
1. Booking Process
Bookings may be made through the channels made available by the company from time to time. When a booking request is submitted, you must provide accurate information, including the property address, the type of cleaning required, preferred date and time, access details, and any relevant hazards or special requirements. The booking is not confirmed until we have accepted it and, where applicable, received any required deposit or pre-authorisation.
We reserve the right to refuse or decline a booking at our discretion, particularly where the requested work falls outside our operational capacity, would breach health and safety requirements, or involves materials or conditions that we consider unsuitable. The customer is responsible for ensuring that the property is accessible and reasonably prepared for the agreed service. If access cannot be gained at the scheduled time, the booking may be treated as a late cancellation or charged in full.
It is your responsibility to ensure that the details supplied at the time of booking are complete and accurate. If any information changes before the appointment, you must notify us as soon as possible. Changes to booking time, service type, property size, or frequency may affect availability and price. Any quote provided before inspection is based on the information given and may be adjusted if the actual conditions differ materially from the description supplied.
Where a quotation is provided, it remains valid for a limited period unless stated otherwise. Quotations may be based on fixed-price or hourly rates, depending on the nature of the work. If a survey or assessment is required before final pricing, the quote will be provisional until the property and cleaning requirements have been reviewed. Acceptance of a quote does not guarantee availability on a preferred date until the booking is confirmed.
2. Payments and Charges
All charges must be paid in accordance with the price agreed at booking or as amended by mutual agreement. Payment may be required in advance, on completion, or by invoice, depending on the service type and customer classification. For recurring Battersea cleaning services, payment arrangements may be repeated on a scheduled basis. Unless otherwise agreed, prices are stated inclusive of the standard service only and may not include specialist materials, parking, congestion-related costs, disposal charges, or any additional work requested on the day.If the cleaning session takes longer than expected because of the actual condition of the property, restricted access, delays caused by the customer, or requests for extra tasks, we may charge a revised amount. Any such charge will be reasonable and proportionate to the additional labour, equipment, or time involved. If an invoice is issued, it must be paid by the due date shown. Late payment may result in suspension of further services and recovery action where permitted by law.
Any discount, promotional rate, or special offer applies only to the conditions stated at the time of issue. Discounts cannot usually be combined unless expressly permitted. We may correct obvious pricing errors where a mistake has occurred in an online or written quotation. In the event of a payment dispute, the customer should raise the matter promptly and provide relevant evidence. Undisputed sums remain payable while the disputed part is reviewed.
3. Cancellations, Rescheduling, and Missed Appointments
You may cancel or reschedule a booking by giving notice within the time period specified when the booking was made. If no separate notice period is stated, a reasonable period of notice is expected. Cancellations made at short notice may incur a fee, and missed appointments caused by failure to provide access or by the customer’s absence may be charged in full or in part. The applicable charge will depend on the circumstances and any loss reasonably suffered by us.If we need to cancel or reschedule due to unforeseen circumstances, such as illness, severe weather, equipment failure, transport disruption, or other events beyond our reasonable control, we will make reasonable efforts to notify you and offer an alternative appointment. We shall not be liable for inconvenience caused by such rescheduling, provided that we act reasonably and in good faith. Where a deposit has been paid for a cancelled appointment, any refund will be handled in line with the booking conditions and the reason for cancellation.
For recurring services, notice of termination may be required before the next scheduled visit to avoid further charges. If you ask us to stop future appointments, that request must be made clearly and within the stated notice period. We may also cancel or suspend services where there is abusive behaviour, unsafe conditions, non-payment, persistent refusal to comply with reasonable instructions, or any other material breach of these terms.
4. Liability and Limitations
We will carry out the service with reasonable care and skill. However, cleaning work involves interaction with surfaces, fittings, fabrics, and materials that may already be damaged, fragile, or unsuitable for certain products or techniques. We are not liable for pre-existing damage, wear and tear, hidden defects, structural faults, or deterioration caused by age, misuse, or unsuitable maintenance. Customers are encouraged to inform us of any delicate surfaces, valuable items, or areas requiring special attention before the service begins.We shall not be responsible for loss or damage caused by inaccurate information supplied by the customer, including failure to disclose stains, hazards, access restrictions, or fragile items. Where items of value are left in the property, you remain responsible for securing them appropriately. We do not accept liability for loss of cash, jewellery, documents, or similar items unless damage or loss is caused directly by our proven negligence and liability is not lawfully excluded.
If a claim arises, you must notify us within a reasonable time and give us the chance to inspect the issue and, where appropriate, remedy it. Our total liability for any claim arising from a cleaning booking, whether in contract, tort, or otherwise, shall be limited to the amount paid for the relevant service, except where the law does not permit such limitation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
5. Customer Responsibilities
Before the appointment, you must ensure that the property is safe to enter and that the areas to be cleaned can be accessed. This includes providing keys, codes, parking information, or other entry arrangements where needed. You should remove or secure items that are fragile, valuable, confidential, or inappropriate to clean. If pets are present, they should be managed safely and in a way that allows the work to be completed without risk to staff or animals.You are responsible for telling us about any health and safety issues, including exposed wiring, slippery floors, mould, infestations, bodily fluids, sharp objects, or hazardous substances. We may refuse to proceed if conditions are unsafe, unhygienic, or outside our service parameters. In such cases, the booking may still be charged if our staff attend and are unable to work because of the customer’s failure to meet these responsibilities.
6. Waste Regulations and Disposal
All cleaning waste must be managed in accordance with applicable UK waste regulations and local disposal requirements. We will remove ordinary waste generated as part of the agreed service only if such removal has been included in the booking or is reasonably incidental to the work. We do not accept responsibility for disposing of hazardous waste, clinical waste, sharp objects, illegal substances, asbestos, or any material requiring specialist handling, unless this has been expressly agreed and lawfully arranged in advance.The customer must disclose any items that may be classed as controlled, hazardous, or difficult to dispose of. If we discover waste that cannot lawfully be handled through normal cleaning procedures, we may stop the work and request further instructions. Any additional costs resulting from specialist disposal, packaging, transport, or compliance measures may be charged to the customer. We reserve the right to refuse to move, remove, or handle items that could breach waste management laws or present a health and safety risk.
Waste segregation, collection, and disposal must not expose our staff to unlawful or unsafe conditions. If bins, refuse bags, or waste containers are overfilled, contaminated, or inaccessible, we may limit our involvement to the extent permitted by law. These terms do not override statutory duties under environmental or waste legislation, and both parties agree to comply with all applicable regulations during service delivery.
If a property contains materials requiring specialised treatment, including biohazards or regulated substances, you must tell us before confirming the appointment. Failure to do so may result in immediate termination of the service, full charge for time spent, and any additional cost arising from safe withdrawal from the premises. We will not knowingly carry out work that would place our staff or the public in breach of environmental obligations.
7. Complaints, Remedies, and Service Issues
If you believe the service has not been delivered in line with the agreed standard, you should notify us within a reasonable period after completion. We may request photographs, descriptions, or access to inspect the issue. Where a valid issue is identified, we may offer a re-clean, partial refund, or other reasonable remedy at our discretion, provided that the complaint is made promptly and the relevant area has not been altered after the service.We are not responsible for complaints arising from circumstances outside our control, including poor lighting, blocked access, hidden stains, or customer instructions that differ from the standard booking description. Any remedy offered is provided without admission of wider liability unless agreed otherwise in writing. A re-service or goodwill adjustment does not create an ongoing obligation to repeat the same remedy in future appointments.
8. Force Majeure
We will not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control. These may include extreme weather, transport disruption, strikes, civil disturbance, accidents, epidemics, utility failures, or acts of government or public authority. In such cases, we may suspend or rearrange the service and will use reasonable efforts to resume work as soon as practicable.9. Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. Nothing in these terms affects your statutory rights under applicable UK consumer law.10. General Provisions No waiver of any breach shall operate as a continuing waiver. Any notice required under these terms should be given in a clear and reasonable form. We may update these terms from time to time, and the version in force at the date of booking will apply to that booking unless otherwise agreed. If any part of these terms is held invalid or unenforceable, the remaining provisions will continue in full force. By proceeding with a booking, you confirm that you accept these conditions for the use of our cleaning services in Battersea and related arrangements.
