Privacy Policy - Cleaners Battersea

Cleaners Battersea is committed to protecting the privacy and personal data of every customer in the Battersea area. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all Cleaners Battersea customers in the area, including individuals who enquire about services, receive quotes, book cleaning appointments, or otherwise interact with our cleaning services.

We believe privacy should be transparent and straightforward. This policy sets out what data we collect, why we collect it, the lawful bases we rely on, how long we keep information, who processes it on our behalf, and the rights available to you. By using our services, you acknowledge that your personal data may be handled as described in this policy.

1. Who we are

For the purposes of data protection law, Cleaners Battersea acts as the data controller for the personal data we collect and use in connection with our cleaning services. This means we decide how and why your personal data is processed. In limited cases, we may also work with other organisations that process information on our behalf; these organisations act as data processors and only handle data according to our instructions.

2. Information we collect

We collect only the information necessary to provide and manage our services, respond to enquiries, and meet our legal obligations. The categories of personal data we may collect include:

Identity details: your name and, where relevant, title.
Contact details: address, phone number, and email address.
Service information: booking details, cleaning preferences, access notes, appointment history, and service requests.
Payment information: limited billing or transaction details needed to process payments and maintain records. We do not store more payment information than is necessary.
Communication records: messages, enquiries, complaint details, feedback, and notes from customer service interactions.
Technical information: basic information such as device type, browser data, and IP-related information where collected through website or digital interactions, if applicable.

We do not intentionally collect special category data such as health information, racial or ethnic origin, religious beliefs, or similar sensitive data unless you voluntarily provide it for a specific service requirement and we have a lawful basis to process it.

3. How we use your personal data

We use personal data for legitimate and service-related purposes only. These include:

providing quotes and managing bookings;
delivering cleaning services requested by customers;
confirming appointments and service changes;
handling customer queries, complaints, and feedback;
processing payments, invoices, and bookkeeping records;
maintaining service quality, internal administration, and record-keeping;
meeting legal, tax, and regulatory obligations;
protecting our business, staff, and customers from fraud or misuse;
improving our operations and customer experience.

We will not use your personal data in ways that are incompatible with the purposes described in this policy unless we are legally required or permitted to do so.

4. Lawful basis for processing

Under the UK GDPR, we must have a lawful basis before processing your personal data. Depending on the situation, we rely on one or more of the following:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes arranging cleaning services, confirming appointments, providing quotes, and delivering the services you requested.

Legal obligation

We may process and retain information where required to comply with legal or regulatory duties, such as tax records, accounting obligations, or responding to lawful requests.

Legitimate interests

We may process data where it is necessary for our legitimate interests and where your rights and freedoms do not override those interests. This may include maintaining records, improving services, managing communications, preventing fraud, and operating our business efficiently. We always consider whether such processing is appropriate and proportionate.

Consent

In limited cases, we may rely on your consent, for example where you choose to receive certain types of optional communication. If consent is used, you may withdraw it at any time. Withdrawal does not affect processing already carried out before consent was withdrawn.

5. Data sharing and processors

We only share personal data when necessary and with appropriate safeguards in place. We may disclose information to trusted third parties who support our operations. These may include:

payment service providers who help process transactions securely;
booking, scheduling, or administrative software providers used to manage customer records and appointments;
IT, cloud storage, and security providers who support our systems and data protection measures;
professional advisers such as accountants, insurers, or legal advisers where necessary;
public authorities where disclosure is required by law or necessary to protect rights, safety, or property.

Where these organisations process personal data on our behalf, they act as processors. They are only permitted to use the data for the services they provide to us and must follow our instructions, confidentiality requirements, and data protection standards.

We do not sell your personal data. We also do not allow processors to use your information for their own independent purposes.

6. International transfers

Where a processor or service provider stores or accesses data outside the United Kingdom, we take reasonable steps to ensure your information is protected to an equivalent standard. This may include using appropriate legal safeguards and reviewing the provider’s data protection arrangements.

7. Retention of personal data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods depend on the type of data and the reason for processing.

Customer and booking records: retained for as long as needed to manage services and any follow-up issues.
Financial and invoice records: retained for the period required by tax and accounting law.
Communications and complaint records: kept long enough to resolve issues and maintain service history.
Enquiry data where no service is booked: retained for a reasonable period to respond to queries and manage business records.

When data is no longer needed, we will delete, anonymise, or securely destroy it. We do not keep data indefinitely.

8. Your rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may apply depending on the circumstances and any legal limitations. They include:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete data.
Right to erasure: you may ask us to delete your data in certain situations.
Right to restrict processing: you may ask us to limit how we use your information in some cases.
Right to object: you may object to processing based on legitimate interests or direct marketing.
Right to data portability: you may request that certain information be provided in a usable format where applicable.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

If you make a rights request, we may need to verify your identity before responding. We will respond within the timeframe required by law unless an exemption applies.

9. Data security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices. While no system can be guaranteed completely secure, we work to maintain a high level of protection.

10. Children’s data

Our cleaning services are intended for adults and households. We do not knowingly collect personal data from children except where it is incidentally included in service-related records and only where necessary and lawful.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or operational practices. Any updated version will apply from the time it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their data is handled.

12. Summary of our privacy commitments

Cleaners Battersea is committed to lawful, fair, and transparent processing of personal data. We collect only the information needed to provide cleaning services, manage business operations, and meet legal obligations. We rely on lawful bases such as contract, legal obligation, legitimate interests, and, where appropriate, consent. We retain data only for as long as necessary, share it only with trusted processors and required authorities, and respect your rights under the UK GDPR.

This policy applies to all Cleaners Battersea customers in area, and it is designed to ensure your personal information is handled carefully, respectfully, and in compliance with the law.