Cleaners Battersea Privacy Policy
This Privacy Policy explains how Cleaners Battersea collects, uses, stores, and shares personal information about its customers. It applies to all Cleaners Battersea customers in the Battersea area who use our cleaning services or interact with us in any way, whether by phone, online, or in person.
1. Who We Are and Scope of This Policy
Cleaners Battersea provides professional cleaning services to residential and commercial customers in the Battersea area. In the context of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Cleaners Battersea acts as the data controller for the personal information described in this Privacy Policy.
This Privacy Policy covers all personal data we process about individual customers, prospective customers, and individuals acting on behalf of business customers within the Battersea area.
2. Types of Personal Data We Collect
We only collect personal data that is necessary for providing and managing our cleaning services. The categories of personal data we may collect include:
Identification and contact details, such as name, title, postal address, and any contact details you choose to provide such as email address or other contact methods.
Service and booking information, such as service address, property type and size, access instructions, preferred dates and times, information about the requested cleaning services, and records of your bookings or enquiries.
Billing and payment information, such as invoice details, payment status, and payment method used. We do not store full payment card details; secure payment processors handle that information directly where applicable.
Communication and correspondence data, such as records of phone calls where noted, messages you send to us, feedback, complaints, and any information you voluntarily provide when communicating with us.
Usage and technical information, such as basic information about how you interact with our website or online booking tools, including date and time of access and basic device information. We only collect such information to the extent necessary for the operation and security of our services.
3. How We Collect Your Personal Data
We collect personal data directly from you when you contact us to enquire about or book cleaning services, when you provide details during a call, when you complete any forms or provide information online, or when you send us feedback or complaints.
We may also receive personal data indirectly if another person books a service for you or provides your contact details as a point of contact at a property. In such cases, we will process your personal data in accordance with this Privacy Policy.
4. Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the circumstances, this may include:
Performance of a contract. We process personal data to take steps at your request before entering into a service agreement, and to provide and manage our cleaning services once you have booked with us.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, ensuring security of staff and customers, and handling enquiries, feedback, or complaints.
Legal obligations. We may process personal data where this is necessary to comply with legal and regulatory obligations, including record keeping, tax, and accounting requirements.
Consent. In limited cases, we may rely on your consent, for example where you have specifically asked to receive certain types of marketing or communications. You can withdraw your consent at any time, and this will not affect the lawfulness of processing before consent was withdrawn.
5. Purposes for Which We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage cleaning services, including processing bookings, organizing access to your property, tailoring the service to your requirements, and managing appointments or cancellations.
To communicate with you, including confirming your bookings, responding to enquiries, sending essential service messages, and following up on issues relating to your service.
To manage payments and invoicing, including issuing invoices, processing payments through third party payment processors, and managing any related financial records.
To improve our services, including reviewing feedback and complaints, monitoring service quality, and making changes to our processes and offerings.
To protect our business and customers, including ensuring the safety and security of staff and customers, preventing misuse of our services, and asserting or defending legal claims.
To comply with legal and regulatory requirements, including maintaining appropriate business and financial records.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
In general, we keep core customer and booking records for a period aligned with our legal obligations and the limitation periods for legal claims. Where data is no longer needed for the purposes for which it was collected, and we are not required by law to retain it, we will delete it or anonymise it so that it no longer identifies you.
7. Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties only where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
These third parties may act as data processors on our behalf, including:
IT and hosting service providers who support the operation of our systems, website, and data storage.
Payment processors who handle payment transactions securely on our behalf.
Professional advisers such as accountants or legal advisers, where necessary for the management of our business and the protection of our legal rights.
We may also share your data with law enforcement agencies, courts, regulators, or other public authorities if required to do so by law or where necessary to protect our rights or the rights of others.
Where we use data processors, we require them to process personal data only in accordance with our instructions, to keep it secure, and not to use it for their own purposes.
8. International Data Transfers
Where personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that such transfers are subject to appropriate safeguards required by data protection law, such as adequacy regulations or standard contractual clauses, to ensure your personal data remains protected.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are proportionate to the nature and sensitivity of the personal data we process and are reviewed periodically.
10. Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to request a copy of that data.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, for example while we consider a request to update or delete your data.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used, machine readable format, or that we transmit it to another controller, where this is technically feasible and the processing is based on consent or contract.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing before consent was withdrawn.
11. Complaints and Contact
If you have concerns about how we handle your personal data, you can raise them with us using the contact details you already use for our services. You also have the right to lodge a complaint with the UK Information Commissioners Office or the relevant supervisory authority in your country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updated version will apply from the date it is made available and will apply to all Cleaners Battersea customers in the Battersea area from that date onward.
